INFORMATION COLLECT
We simply collect your information, to provide better and rich experience with your subsequent visits. For example, what kind of mobile recharge, you supposedly want, what kind of bus type you like to travel and what kind of deals or offers you like the most. We collect your information in two different ways.
Technical Information – The Information We Fetch
Whenever you use our service, our analytics fetches your technical information, like your browser, ip address, your operating system, and much other technically relevant information.
WHY WE COLLECT AND HOW WE USE YOUR COLLECTION
We collect your personal information, to understand your personal behavior, and choices, so we can create better experience for you, whenever you visit our web portal and secondly, to offer you better deals and propagation than your ideal choice.
We collect your technical information, simply for the sake of improving our back-end technology, so we can give you quick and hassle free experience. And you always come back to use our service.
HOW TO ACCESS YOUR INFORMATION AND UPDATE IT
We always provide an access point to your information whenever you use our services. So there is no need to worry about information access and updatation. But in any case, if you have any problem in accessing your own information, you can always contact us.
USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION
We use personal information to provide the services you request. We use your personal information to resolve disputes; troubleshoot problems; Send money, collect money; measure consumer interest in our products and services and we may use this information to keep you apprised on any online and offline offers, products, services, and updates that shall be made available for use of our customers. We use the information thus obtained to customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions which are an integral part of the use of this application; and as otherwise described to you at the time of such collection. We identify and use your IP address to help diagnose problems with our server, and to administer our app. Your IP address is also used to help identify you and to gather broad demographic information.
SHARING OF PERSONAL INFORMATION
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices upon such requests, third party rights owners or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
NO INFORMATION DISCOLOSURE POLICY TO THIRD-PARTIES
We don’t share any personal or confidential information to any third-party for commercial and personal profit. However, we use your information for our in-house projects to make better future products and services.
WE ARE 100% SECURED AND CERTIFIED
We are GeoTrust certified service, which guarantees your personal information is in safe hands, and 100% secured from any internet hack or data theft attacks. Though along with GeoTrust SSL certification, we have also employed many security checks to make leak-free system.
POLICY CHANGES
Our Privacy Policy may change every once in a while. Though, we make these changes on growing demand of consumer or to compile with Government or Industry guidelines, but we wont decrease your rights under this Privacy Policy without your voice being heard. We will post any changes in Privacy Policy over here on this page. So keep visiting this page, for getting regular updates on privacy policy.
Refund Policy
Once a User chooses to avail any service plan/offer announced by OLLEN NETWORK PRIVATE LIMITED and agrees to buy that plan/offer by due payment for that plan/offer to OLLEN NETWORK PRIVATE LIMITED, such payment by User shall not be refunded by OLLEN NETWORK PRIVATE LIMITED under any circumstances whatsoever. Please note that such act of buying OLLEN NETWORK PRIVATE LIMITED plan is irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, OLLEN NETWORK PRIVATE LIMITED shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, OLLEN NETWORK PRIVATE LIMITED shall not be able to create User ID of such User. Thus, in order to avail OLLEN NETWORK PRIVATE LIMITED services on its portal, User has to mandatorily get his successful KYC verification done.
Post User Id creation, while availing various services on OLLEN NETWORK PRIVATE LIMITED portal, a transaction which has failed for any reason directly attributable to OLLEN NETWORK PRIVATE LIMITED and OLLEN NETWORK PRIVATE LIMITED has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with OLLEN NETWORK PRIVATE LIMITED.
Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website. OLLEN NETWORK PRIVATE LIMITED shall enquire the matter after receiving the complaint from the User and based on the enquiry OLLEN NETWORK PRIVATE LIMITED may refund the payment. In all cases, OLLEN NETWORK PRIVATE LIMITED liability will be restricted to providing User a valid refund to the extent of corresponding payment received by OLLEN NETWORK PRIVATE LIMITED with respect to a particular transaction. OLLEN NETWORK PRIVATE LIMITED shall not be responsible for any other claim or consequential liability arising out of failed services on our system.
The User shall be responsible for the mobile number or DTH account number for which they purchase the prepaid recharge and all charges that result from those purchases. They are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. OLLEN NETWORK PRIVATE LIMITED is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information.
User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with OLLEN NETWORK PRIVATE LIMITED.